Contact Us
Contacting us is the fastest way to fix a listing, report a scam, or share a suggestion about the map. If you spot incorrect pricing, missing amenities, or outdated contact details, send us the place URL and a short description of what should change. Every contribution helps make the search experience better for everyone in the community. At Khutro.vn, we believe that transparency is a collective effort, and your feedback is the primary driver of our data quality. For safety reports, include any screenshots or messages that show the issue so we can review quickly. We also welcome partnership inquiries, press questions, and feedback on features that would make the rental search more transparent. If you are a renter, let us know what information was most useful or missing during your search; that feedback helps us prioritise new fields and filters. Owners or caretakers can request corrections so renters see accurate, up-to-date information. Even if you just have a small suggestion for the interface, we are always listening to how we can improve the way people find rooms in Vietnam. Our goal is to build a platform that is as responsive as it is transparent.
Contact details
- ✉️Email: support@khutro.vn
- 📞Phone: +84347013955
- 📍Address: 65 Quang Trung, Ward 14, Go Vap, Go Vap, Vietnam
- 📘Facebook: facebook.com/khutrovietnam/
- 💬Zalo: zalo.me/khutrovietnam
- 🎬YouTube: youtube.com/@khutrovietnam
Support Hours
Our support team is available Monday through Friday, 9:00 AM to 6:00 PM (Vietnam Time). We typically respond within 1-2 business days, and urgent safety reports are prioritized. When you contact us, include the city, ward, and the link to the listing if possible; this helps us find the right record and act faster. If you are reporting incorrect prices or utilities, please include the current numbers and when you last confirmed them. If you are requesting a removal, explain the reason and any evidence that the listing is no longer valid. We respond in Vietnamese or English; if you have a preference, mention it in your message. We will never ask you to share sensitive documents like your National ID or banking passwords by email, so please report any impersonation attempts. For complex technical issues, such as problems with account access or map rendering on specific devices, providing details about your phone model and browser version can significantly speed up our troubleshooting process. We strive to provide clear, helpful answers to every inquiry.
Response Time Commitment (SLA)
We are committed to reviewing every report and support request. Typically, you can expect a response within 1 business day (24 hours). Reports concerning fraudulent behavior or safety are prioritized for immediate review.
About Khutro.vn and Our Mission
Khutro.vn was founded to address the lack of transparency in Vietnam's rental market. We believe that finding a home shouldn't be a process filled with anxiety and misinformation. By combining community-driven data with intuitive mapping tools, Khutro.vn empowers renters to understand the bigger picture of a neighborhood — from average rents to actual amenities — before they even leave their house. We are not a traditional classifieds site; we are a community data project built for the benefit of those looking for a place to live. Our mission is to democratize rental data, ensuring that every renter has access to the same high-quality information, regardless of their budget or the area they are searching in.
Support Scope
Frequently Asked Questions
Is there a fee to use Khutro.vn?
Absolutely not. Khutro.vn is a free platform for both renters and contributors.
How do I know if the information is still valid?
Every listing displays its last update date. We encourage the community to 'Report an error' if they find outdated information.
Does Khutro.vn protect my data?
We only collect minimum necessary information and protect your privacy according to our published privacy policy.